Policy
SMS Messaging Policy
Last Updated: January 2026
This SMS Messaging Policy explains how SMS messaging is used through Matt Hamm d/b/a SodPro ("SodPro," "we," "our," or "us"). It supplements our Privacy Policy and Terms of Service.
Purpose
SodPro provides SMS messaging functionality to landscaping and sod installation businesses ("Users") to communicate with their customers regarding services they have requested.
SMS messages may include:
- Quote notifications
- Appointment confirmations
- Appointment reminders
- Project updates
- Estimate follow-ups
- Invoice notifications
- Customer service communications
- Other service-related messages
SodPro does not use SMS messaging for unsolicited marketing.
Consent to Receive Messages
Before sending SMS messages through SodPro, Users are responsible for obtaining the recipient's express consent in accordance with applicable laws and regulations.
Consent may be obtained verbally, in writing, electronically, or through another legally recognized method.
A recommended verbal consent script is:
“With your permission, we'd like to send you text messages regarding your quote, appointments, project updates, invoices, and other service-related information. Message frequency varies based on your project. Message and data rates may apply. You can reply STOP at any time to opt out or HELP for assistance. By providing your phone number and agreeing, you consent to receive these text messages from our business.”
Users are responsible for maintaining records of consent when required by law.
Message Frequency
Message frequency varies depending on the services requested and the customer's interaction with the business.
Customers may receive multiple messages during the course of a project.
Message and Data Rates
Message and data rates may apply depending on the recipient's mobile carrier and service plan.
Recipients are responsible for any fees charged by their wireless carrier.
Opting Out
Recipients may opt out of receiving SMS messages at any time by replying:
STOP
After opting out, no further SMS messages will be sent unless the recipient provides new consent.
Help
Recipients may reply:
HELP
for assistance.
Additional support is available by contacting:
Supported Carriers
SMS delivery is supported by participating wireless carriers.
Wireless carriers are not responsible for delayed or undelivered messages.
User Responsibilities
Businesses using SodPro agree to:
- Obtain all required recipient consent before sending SMS messages.
- Comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act where applicable, and all other federal, state, and local laws governing SMS communications.
- Refrain from sending spam, deceptive, or unauthorized messages.
- Honor opt-out requests promptly.
Users are solely responsible for the content of messages they send through SodPro.
Third-Party Messaging Provider
SodPro delivers SMS messages using Twilio and other telecommunications providers.
Message delivery depends on third-party carrier networks and service availability.
SodPro cannot guarantee that every SMS message will be delivered or delivered without delay.
Privacy
Phone numbers and message-related information are processed solely to provide SMS messaging services.
SodPro does not sell phone numbers or SMS data to third parties.
For more information regarding how we collect, use, and protect personal information, please review our Privacy Policy:
https://www.sodproquote.com/policies/privacy.html
Changes to This Policy
SodPro may update this SMS Messaging Policy from time to time.
The most current version will always be available at:
https://www.sodproquote.com/policies/sms.html
Contact Us
Matt Hamm d/b/a SodPro
Email: support@sodproquote.com
Website: www.sodproquote.com